Nudge is operated by Degordons Tech Enterprises, a registered business in Abuja, Nigeria, which also operates Sellnudge. This policy explains what we collect, why, and how to get rid of it. It is written to be read rather than to be safe, so if anything here is unclear, write to us and we will fix the wording.
What we collect
From you
- Your name, email address and password. The password is hashed by our authentication provider and we never see it.
- If you sign in with Google or Apple instead, the name and email address they share with us. With Apple you can choose to hide your email, and we then receive a private relay address. When you sign in with Apple we also keep a token from Apple, encrypted, so that deleting your account can sign you out of Apple’s side as well.
- The automations you create: the keywords you choose, the messages you write, and which of your posts they apply to.
From Instagram, once you connect it
- Your Instagram account ID, username, display name, profile picture and follower count.
- A list of your own recent posts, so you can choose which one an automation runs on.
- An access token, which lets us do the above on your behalf. It is encrypted before it is stored.
From the Nudge app on your phone
- A notification token from Apple or Google, so we can tell you when Nudge replies for you. It identifies the app on your phone, not you, and it is deleted when you delete your account.
When you buy a plan
- Which plan you bought, when it renews or ends, and the store’s identifiers for the subscription. We get these from Paystack, Apple or Google, so we can give you the plan you paid for and keep it in step with renewals, cancellations and refunds.
- We never see or store your card details. Paystack, Apple and Google take the payment themselves.
About people who comment on your posts
- Their Instagram user ID and username, the text of the comment that matched your keyword, and whether we managed to send them a message.
- If your automation asks people to follow you first, whether Instagram reports that they follow you. We store the outcome of that check, not a copy of their profile.
What we do not collect
- Your existing direct messages. Nudge only sees a message from someone who has just been sent one by an automation of yours, and only the reply to it.
- Comments on posts you have not set up an automation for.
- Anything at all from accounts you have not connected.
- Card or bank details. Payments are taken by Paystack, Apple or Google, never by us.
Why we collect it
To do the one thing the product does. A comment has to be read to know whether it matched your keyword, and a person has to be identified to be sent a reply. The activity log exists so that when something does not arrive, you and we can see why instead of guessing.
We do not sell data, we do not share it with advertisers, and we do not use the content of your messages or your commenters’ comments to train anything.
Who else sees it
A few services, each doing one job: Supabase stores the database and handles logins; Netlify runs and hosts the application; Meta receives the messages we send on your behalf, because that is where Instagram and Facebook live; Resend sends our emails; Apple and Google deliver notifications to your phone and, if you subscribe in the app, take the payment; Paystack takes payments made on this website. Google and Apple also handle sign-in when you choose them. Nobody else, and none of them for advertising.
How long we keep it
- Your account and automations, until you delete them.
- Activity records, for 90 days, then removed automatically.
- Unanswered follow prompts, for 7 days.
- Your Instagram access token, until you disconnect Instagram or delete your account, at which point it is deleted immediately.
Your rights
You can disconnect Instagram at any time in Settings, which deletes the token and every automation attached to it. You can delete your whole account and everything in it from the data deletion page. You can also email us and ask for a copy of everything we hold about you.
Nigeria’s Data Protection Act applies to us, and we treat requests under it seriously and without charge.
Children
Nudge is for businesses and creators and is not intended for anyone under 18. We do not knowingly hold data about children.
Changes
If this policy changes in a way that affects what we collect or who sees it, we will email you before it takes effect rather than quietly changing the date at the top.
Contact
support@sellnudge.com
Degordons Tech Enterprises, Abuja, Nigeria.
Nudge is an independent product. It is not affiliated with, endorsed by, or sponsored by Meta Platforms, Instagram or Facebook.